Return & Exchange Policy | Ferrari Centre Qatar

Return and Exchange Policy

Thank you for choosing Ferrari Centre. We strive to provide you with exceptional perfumes and customer service. Please carefully review our Return, Refund, and Exchange Policy below.

1. Returns and Refunds (Change of Mind) We are happy to provide refunds if you change your mind, provided the perfume is returned to us in its original, unopened, and unused condition.

How to Initiate: If you wish to initiate a return and refund, please contact our support team with your order details, and we will guide you through the process.

2. Defective, Damaged, or Incorrect Products If you receive a defective, damaged, or different product than what you ordered, please contact us within 48 hours of receiving your order.

Replacements: We will provide instructions on how to return the damaged or defective item for a replacement.
Exchanges: In the case of receiving an incorrect product, you may choose to exchange it for the correct item or another product of equal or lesser value.

3. Eligibility Criteria To be eligible for a refund, replacement, or exchange, please ensure:

You have your order details as proof of purchase.
For change-of-mind refunds, the item remains in its original, unopened condition.
For defective, damaged, or incorrect items, you contact us within the 48-hour window.

4. Return Processing and Approval Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund or replacement.

Approved Refunds: The refund will be processed and applied to your original method of payment.
Approved Replacements/Exchanges: We will promptly send the new item to you.

5. Contact Us If you wish to initiate a return, request a refund, or if you need assistance with an exchange, please reach out to us at: